Service is one secret to our success. Since KNOLL products are used around the world, we offer you this service around the world. We will assist you in timely fashion and provide conclusive diagnoses. If necessary, we will send you our service technicians on short notice. In our spare parts warehouses, we stock the most common wearing and spare parts and consumables. They can be called up at any time – for quick shipping and prompt use.
Use our hotline! You can reach our qualified service employees at this number:
Phone: +49 7581 2008-91600 Service
Phone: +49 7581 2008-90299 Spare parts
Phone: +49 160 2822008
Monday-Thursday 5 – 9 pm
Friday 3 – 9 pm
Saturday 7 – 12 am
KNOLL Maschinenbau GmbH
Schwarzachstraße 20
D-88348 Bad Saulgau
For faster processing of your request, please send us the serial number of the system and a brief description of your request.
Our KNOLL service includes a varied spectrum of services. Services range from the hotline to remote maintenance to on-site support. Of course our experts will also make modifications, do repairs and optimize your systems.
Assembly
We will handle proper system set-up for you. This saves you time and you do not have to provide any personnel. Thanks to our many years' experience, errors in assembly are nearly excluded. The system will be ready for operation in the shortest time.
Fabian Bulander, Service Sales
Phone: +49 7581 2008-91180
E-mail: f.bulander(at)knoll-mb.de
Startup
We will start up your KNOLL system and ensure that it is ready for production start-up without delay. If faults occur, our technicians will remedy these immediately. We will guarantee full functionality and with the start-up of the system, we lay the basis for optimal utilization. Of course we will also handle technical support on-site.
Fabian Bulander, Service Sales
Phone: +49 7581 2008-91180
E-mail: f.bulander(at)knoll-mb.de
Training
Our trainings are practically oriented. We communicate to you how the KNOLL systems work so that you can detect the need for service yourself and take appropriate measures. This way, you reduce downtimes and service costs.
Fabian Bulander, Service Sales
Phone: +49 7581 2008-91180
E-mail: f.bulander(at)knoll-mb.de
Service hotline
With our service hotline, we are available to our customers around the world, around the clock – usually in the local language. Our qualified service employees will assist you on the telephone or online. If necessary, we will send a service technician to visit you.
Inspection
An inspection provides you with certainty about the actual state of your KNOLL system. Service technicians detect necessary and preventative measures. They will provide you with a realistic assessment of the costs involved and the time required.
Christoph Schirmer, Service Sales
Phone: +49 7581 2008-90748
E-Mail: christoph.schirmer(at)knoll-mb.de
Maintenance
Regular maintenance of your plants reduces service costs and increases availability. Prompt maintenance prevents unforeseen failures. This provides for maximum safety and reliability. KNOLL employs well trained service personnel, runs a prompt supply of spare parts and offers the posibility of full-service contracts.
Christoph Schirmer, Service Sales
Phone: +49 7581 2008-90748
E-Mail: christoph.schirmer(at)knoll-mb.de
Retrofit
A timely installation overhaul safeguards against machine failure and unforeseen downtime. Are you planning to have your installation overhauled externally? KNOLL will gladly overhaul your installation exactly to your specifications and using only original replacement parts: Parts reconditioning · Complete overhauls · Retrofit · Upgrades
Fabian Bulander, Service Sales
Phone: +49 7581 2008-91180
E-mail: f.bulander(at)knoll-mb.de
Modification
Would you like to increase the profitability and productivity of your system? Our advisors are very well-trained and offer high-quality services. They formulate proposals for how you can bring your system completely up-to-date – including the use of energy-saving technology and maximum operating comfort.
Christoph Schirmer, Service Sales
Phone: +49 7581 2008-90208
E-Mail: christoph.schirmer(at)knoll-mb.de
System repair
If your system is due for repairs, you can rely on the high training and quality standards of our KNOLL service technicians. They arrive on the scene quickly in case of breakdowns and guarantee manufacturer-quality repair.
Stefan Schmid, Service Support
Phone: +49 7581 2008-90163
E-Mail: s.schmid@knoll-mb.de
Pump repair
KNOLL pumps can generally be repaired, which spares cost-intensive reinvestments. We have spare parts for most pump bodies in stock. We promise that they are available within 24 hours for delivery to the customer on-site. If necessary, generally-overhauled exchange pumps can be used – another cost advantage!
Ralf Burkhart, Service Sales
Phone: +49 7581 2008-90151
E-Mail: r.burkhart(at)knoll-mb.de
Monitoring
Thanks to remote monitoring, we keep an eye on your system all the time. We log into your system (online connection to the PLC controller) and create error diagnoses quickly and precisely. This way, we assist your employees with maintenance. It is no longer necessary to make time-consuming telephone reports of errors.
Christoph Schirmer, Service Sales
Phone: +49 7581 2008-90208
E-Mail: christoph.schirmer(at)knoll-mb.de
Energy optimization
Our KNOLL experts are in a position to optimize existing systems with respect to energy consumption and to save up to 70% of the energy costs. Other advantages: : Less heat transfer to the medium, reduced wear and maintenance effort, minimized noise, The amortization time is short. Financial support is offered by a subsidy program of the German Federal Office of Economics and Export Control. Furthermore, the CO2 reduction makes an important contribution to environmental protection.
Florian Schönbucher, Service sales
Phone: +49 7581 2008-91254
E-Mail: florian.schoenbucher(at)knoll-mb.de
Spare parts
In our spare parts warehouse, we stock all important parts in the highest quality – as original parts and to the manufacturer's standard. You will profit from our effective spare parts stocking and quick shipping. This way, we keep the downtimes as short as possible.
Sabine Mors, Spare parts
Phone: +49 7581 2008-90299
E-Mail: s.mors(at)knoll-mb.de
Rental systems
Come to us if you are going to have load peaks in cooling lubricant preparation. In such cases – but also for experimental systems and pilot projects – we will make rental systems available to you. This way, you minimize the risks. Furthermore, you will have the opportunity to test the KNOLL systems under real conditions.
Christoph Schirmer, Service Sales
Phone: +49 7581 2008-90208
E-Mail: christoph.schirmer(at)knoll-mb.de
Laboratory analysis
We will check the quality of your cooling lubricant, for insufficient quality causes breakdowns and compromises productivity. Faults can be limited and eliminated with our specialized tests. This is one way that you can ensure the high productivity of your system. Our laboratory analysis is also suitable for identifying modifications or new purchases of the best possible filtering technology.
Christoph Schirmer, Service Sales
Phone: +49 7581 2008-90208
E-Mail: christoph.schirmer(at)knoll-mb.de
E-Pass