KNOLL Maschinenbau GmbH
Schwarzachstraße 20
D-88348 Bad Saulgau

phone
print
email
Servicemitarbeiter der KNOLL Maschinenbau GmbH im Einsatz

Service is one secret to our success. Since KNOLL products are used around the world, we offer you this service around the world. We will assist you in timely fashion and provide conclusive diagnoses. If necessary, we will send you our service technicians on short notice. In our spare parts warehouses, we stock the most common wearing and spare parts and consumables. They can be called up at any time – for quick shipping and prompt use.

Hotline

Use our hotline! You can reach our qualified service employees at this number:

Mitarbeiterin der KNOLL Maschinenbau GmbH an der Service-Hotline

Germany

during business hours

Phone: +49 7581 2008-0

outside business hours

Phone: +49 160 2822008
Monday-Thursday 5 – 9 pm
Friday 3 – 9 pm
Saturday 7 – 12 am

address

KNOLL Maschinenbau GmbH
Schwarzachstraße 20
D-88348 Bad Saulgau

email
service.itworks(at)knoll-mb.de

For faster processing of your request, please send us the serial number of the system and a brief description of your request.

Hotline Scandinavia

Mercatus Engineering AB
Mr. Jan Alser
Hultsfredsvägen 33
SE-59822 Vimmerby

Hotline USA

KNOLL America. Inc.
Mr. Kirk Tippery
313 West Girard
USA-48071 Madison Heights, Michigan

Hotline Mexico

GSN Maquinaria - Servicios - CNC, S.A. de C.V.
Mr. Augustin Barrera
Calle Pirineos No. 515, Bodega 31
Zona Industrial Benito Juárez
MX-76120 Querétaro Qro. Mexico

Hotline China

NUOSUN Enterprise Development Co., Ltd.
Mr. Jim Feng
Building 10-1, 188
Maoting Road, Songjiang,
CN-Shanghai 201611

Hotline Scandinavia

Mercatus Engineering AB
Mr. Jan Alser
Hultsfredsvägen 33
SE-59822 Vimmerby

Hotline USA

KNOLL America. Inc.
Mr. Kirk Tippery
313 West Girard
USA-48071 Madison Heights, Michigan

Hotline Mexico

GSN Maquinaria - Servicios - CNC, S.A. de C.V.
Mr. Augustin Barrera
Calle Pirineos No. 515, Bodega 31
Zona Industrial Benito Juárez
MX-76120 Querétaro Qro. Mexico

Hotline China

NUOSUN Enterprise Development Co., Ltd.
Mr. Jim Feng
Building 10-1, 188
Maoting Road, Songjiang,
CN-Shanghai 201611

Hotline Scandinavia

Mercatus Engineering AB
Mr. Jan Alser
Hultsfredsvägen 33
SE-59822 Vimmerby

Hotline USA

KNOLL America. Inc.
Mr. Kirk Tippery
313 West Girard
USA-48071 Madison Heights, Michigan

Hotline Mexico

GSN Maquinaria - Servicios - CNC, S.A. de C.V.
Mr. Augustin Barrera
Calle Pirineos No. 515, Bodega 31
Zona Industrial Benito Juárez
MX-76120 Querétaro Qro. Mexico

Hotline China

NUOSUN Enterprise Development Co., Ltd.
Mr. Jim Feng
Building 10-1, 188
Maoting Road, Songjiang,
CN-Shanghai 201611

Our services

Our KNOLL service includes a varied spectrum of services. Services range from the hotline to remote maintenance to on-site support. Of course our experts will also make modifications, do repairs and optimize your systems.

Assembly

add_circle
remove_circle

We will handle proper system set-up for you. This saves you time and you do not have to provide any personnel. Thanks to our many years' experience, errors in assembly are nearly excluded. The system will be ready for operation in the shortest time.

Description of services 

  • On your premises or in the end customer's plant
  • With German and English-speaking personnel
  • Building site management
  • Set-up and assembly of the system components
  • Welding of the safety basin
  • Cabling of the consumers in the switch cabinet

Contact  

Fabian Bulander, Service Sales
Phone: +49 7581 2008-91180      
E-mail: f.bulander(at)knoll-mb.de

Startup

add_circle
remove_circle

We will start up your KNOLL system and ensure that it is ready for production start-up without delay. If faults occur, our technicians will remedy these immediately. We will guarantee full functionality and with the start-up of the system, we lay the basis for optimal utilization. Of course we will also handle technical support on-site.

Description of services

  • Checking of the mechanical and electrical components of the KNOLL system
  • Checking to ensure completeness
  • Establishment of system readiness
  • Start-up assistance
  • Fine adjustment of the system in the ongoing manufacturing process
  • Elimination of faults
  • Operator training and safety training

Contact

Fabian Bulander, Service Sales       
Phone: +49 7581 2008-91180      
E-mail: f.bulander(at)knoll-mb.de

 

Training

add_circle
remove_circle

Our trainings are practically oriented. We communicate to you how the KNOLL systems work so that you can detect the need for service yourself and take appropriate measures. This way, you reduce downtimes and service costs.

Description of services

  • Explanation of the functioning of the KNOLL system
  • Operating and service course including safety training
  • Individual design, tailored specifically to customer needs
  • Directly on the KNOLL system

Contact 

Fabian Bulander, Service Sales       
Phone: +49 7581 2008-91180      
E-mail: f.bulander(at)knoll-mb.de

Service hotline

add_circle
remove_circle

With our service hotline, we are available to our customers around the world, around the clock – usually in the local language. Our qualified service employees will assist you on the telephone or online. If necessary, we will send a service technician to visit you.

There are KNOLL service offices in

  • Germany
  • USA
  • Mexico
  • China
  • Scandinavia

Inspection

add_circle
remove_circle

An inspection provides you with certainty about the actual state of your KNOLL system. Service technicians detect necessary and preventative measures. They will provide you with a realistic assessment of the costs involved and the time required.

Description of services

  • Assessment of the system's actual state
  • Certification of damage
  • Demand prediction of time and man-hours required
  • Naming of spare parts
  • Reporting

Contact

Peter Fetscher, Service Sales
Phone: +49 7581 2008-90747
E-mail: p.fetscher(at)knoll-mb.de

Maintenance

add_circle
remove_circle

Regular maintenance of your plants reduces service costs and increases availability. Prompt maintenance prevents unforeseen failures. This provides for maximum safety and reliability. KNOLL employs well trained service personnel, runs a prompt supply of spare parts and offers the posibility of full-service contracts.

Specification

  • Determination and assessment of system state
  • Checking of the mechanical and electrical components
  • Operational check
  • Replacement of worn, defective and preventative parts
  • Checking of the operating parameters; readjustment if necessary
  • Conducting of test run
  • Reporting
  • Maintenance agreements

Contact 

Peter Fetscher, Service Sales
Phone: +49 7581 2008-90747
E-Mail: p.fetscher(at)knoll-mb.de 

Retrofit

add_circle
remove_circle

A timely installation overhaul safeguards against machine failure and unforeseen downtime. Are you planning to have your installation overhauled externally? KNOLL will gladly overhaul your installation exactly to your specifications and using only original replacement parts: Parts reconditioning · Complete overhauls · Retrofit · Upgrades

Description of services

  • Proper dismantling
  • System cleaning
  • Replacement of defective and worn parts with original spare parts
  • Complete reconditioning
  • Partial reconditioning
  • Conversion or expansion to current state of the art
  • Operational check
  • Preservation or repainting

Contact

Michael Thurig, Service Sales
Phone: +49 7581 2008-90167
E-Mail: m.thurig@knoll-mb.de 

Modification

add_circle
remove_circle

Would you like to increase the profitability and productivity of your system? Our advisors are very well-trained and offer high-quality services. They formulate proposals for how you can bring your system completely up-to-date – including the use of energy-saving technology and maximum operating comfort.

Description of services

  • Individual advising and German quality engineering
  • Special constructions for solving customer-specific problems
  • Modification of KNOLL systems to bring them up to the state of the art
  • Expansion of conveying and filter capacity

Contact

Daniel Kieble, Service Sales
Phone: +49 7581 2008-90208
E-Mail: d.kieble(at)knoll-mb.de  

System repair

add_circle
remove_circle

If your system is due for repairs, you can rely on the high training and quality standards of our KNOLL service technicians. They arrive on the scene quickly in case of breakdowns and guarantee manufacturer-quality repair.

Description of services

  • Certification and assessment of the KNOLL system's condition
  • Error analysis
  • Replacement of defective components with original spare parts
  • Elimination of software faults
  • Checking and if necessary correction of the operating parameters set
  • Execution of a test run
  • Reporting

Contact

Stefan Schmid, Service Support
Phone: +49 7581 2008-90163
E-Mail: s.schmid@knoll-mb.de 

Pump repair

add_circle
remove_circle

KNOLL pumps can generally be repaired, which spares cost-intensive reinvestments. We have spare parts for most pump bodies in stock. We promise that they are available within 24 hours for delivery to the customer on-site. If necessary, generally-overhauled exchange pumps can be used – another cost advantage!

Description of services

  • Certification and assessment of the pump's condition
  • Error analysis
  • Replacement of defective components with original spare parts
  • Elimination of software faults 
  • Checking and if necessary correction of the operating parameters set
  • Execution of a test run
  • Reporting

Contact

Ralf Burkhart, Service Sales
Phone: +49 7581 2008-90151
E-Mail: r.burkhart(at)knoll-mb.de

Monitoring

add_circle
remove_circle

Thanks to remote monitoring, we keep an eye on your system all the time. We log into your system (online connection to the PLC controller) and create error diagnoses quickly and precisely. This way, we assist your employees with maintenance. It is no longer necessary to make time-consuming telephone reports of errors.

Specification

  •  Recording of the operating parameters and recording of the process data
  • Technical support for startup and in case of breakdown
  • Process analysis and optimization
  • Component diagnosis
  • Possibility of preventative maintenance

Contact

Daniel Kieble, Service Sales
Phone: +49 7581 2008-90208
E-Mail: d.kieble(at)knoll-mb.de  

Energy optimization

add_circle
remove_circle

Our KNOLL experts are in a position to optimize existing systems with respect to energy consumption and to save up to 70% of the energy costs. Other advantages: : Less heat transfer to the medium, reduced wear and maintenance effort, minimized noise, The amortization time is short. Financial support is offered by a subsidy program of the German Federal Office of Economics and Export Control. Furthermore, the CO2 reduction makes an important contribution to environmental protection.

Description of services

  • On-site service
  • Pre-conference for estimation of potential
  • All KTS high-pressure pumps can be checked
  • Measurement in the ongoing production process
  • Creation of an energy log
  • Quotation with cost/benefit comparison and amortization time for upgrade to PQ-Tronic control technology 

Contact

Daniel Kieble, Service Sales
Phone: +49 7581 2008-90208
E-Mail: d.kieble(at)knoll-mb.de  

Spare parts

add_circle
remove_circle

In our spare parts warehouse, we stock all important parts in the highest quality – as original parts and to the manufacturer's standard. You will profit from our effective spare parts stocking and quick shipping. This way, we keep the downtimes as short as possible.

Description of services

  • Common wearing parts, consumables, and original spare parts in stock
  • Immediate processing of order-related parts
  • Spare parts packages possible
  • Guaranteed quality thanks to the high KNOLL standard
  • Warehouse shipping within 24 hours
  • Express delivery for quick assembly
  • Worldwide shipping

Contact

Sabine Mors, Spare parts
Phone: +49 7581 2008-90299
E-Mail: s.mors(at)knoll-mb.de

Rental systems

add_circle
remove_circle

Come to us if you are going to have load peaks in cooling lubricant preparation. In such cases – but also for experimental systems and pilot projects – we will make rental systems available to you. This way, you minimize the risks. Furthermore, you will have the opportunity to test the KNOLL systems under real conditions.

Description of services

  • Rental of KNOLL filter systems for bypass and finest filtration
  • Compact individual system for bath care
  • System types
    • Liquid centrifuges
    • MicroPur®
    • Compact filter systems
  • Independent control
  • Quick availability

Contact

Daniel Kieble, Service Sales
Phone: +49 7581 2008-90208
E-Mail: d.kieble(at)knoll-mb.de  

Laboratory analysis

add_circle
remove_circle

We will check the quality of your cooling lubricant, for insufficient quality causes breakdowns and compromises productivity. Faults can be limited and eliminated with our specialized tests. This is one way that you can ensure the high productivity of your system. Our laboratory analysis is also suitable for identifying modifications or new purchases of the best possible filtering technology.

Description of services

  • Examination of dirt content, particle size, and filter capacity
  • Provision of test sampling equipment
  • Assistance with test sampling by technical support
  • Laboratory results report

Contact

Daniel Kieble, Service Sales
Phone: +49 7581 2008-90208
E-Mail: d.kieble(at)knoll-mb.de  

Downloads

Service

Our service at a glance

We use cookies to best adapt this website to your needs and to improve our services. The further use of the website is understood as agreement to our rules on cookies.